A Return

Remind consumers that the right of withdrawal only applies to products purchased through the website of our company. The private consumer has a maximum of 14 working days to exercise this right.

Requesting the consumer who wants to exercise this right to inspect the rules and instructions provided in section No. 8 "RECESS" and to point No. 10 "GUARANTEES" general conditions of sale (CGV) reported the following website:

http://www.skypoint.it/it/content/3-condizioni-generali-di-vendita

Skypoint Srl reserves the right to refuse the package and / or refund if the following conditions are met:

• Remember to put in the package sent as made, the code Restitution Order RMA
• All products must be returned in their original packaging, with no damage or wear
• Please print the following document of authorization to return and add it inside the package..
• The shipment must be borne by the consumer, with a courier of his choice
• The return address is:

Once we receive your shipment will be informed by e-mail. Subsequently, a satisfactory condition of the product will begin to obtain repayment of all or part of the order.

For purchases not made through the website or purchased outside of the terms of application of the withdrawal we will be applied to the general terms of warranty.

Online Technical Support

Skypoint offers its customers a technical service and repairs for products of the brands we deal with, although not covered by warranty. To use these services you need to register on piatarforma management ticket at http://web.skypoint.it/osticket/. Once registered you can open trouble ticket (one for each product) by entering the required data and information as possible about the nature of the problem or fault, including multimedia attachments. Through this platform, the customer can monitor the progress of the practice of service or repair and have a direct correspondence with the technician assigned, as well as be informed of the timing and estimates for repair.