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Privacy Policy

This Privacy statement describes how Skypoint collects and uses your personal information that we obtain when you visit or use our website, or that we otherwise collect in connection with enrolling or purchasing. Personal information means all information that relates to an identified or an identifiable individual.

This is information that is provided pursuant to art. 13 of EU Regulation 679/16 – General Data Protection Regulation – to those who connect to the company website

The website is owned by Skypoint Srl which guarantees compliance with the General Regulation on the protection of personal data (EU Regulation 679/16).

Users/visitors must read this Privacy Policy carefully before sending any personal information and/or filling in any electronic form posted on this website.

The validity of the information contained in this page is limited to the website only and does not extend to other websites that may be viewed by means of a hypertext link.

Data controller

The Data Controller is Skypoint Srl, with registered office in Campoformido, in Via Pietro Zorutti 145/11, VAT number 02120230301, in the person of the legal representative Ms Marzia Muradore.

Information we collect

We collect personal information about you when you visit our website, when you enroll for getting our products or technical services, or when you contact us (online and offline chat, "Contact us" form). We may use this personal information along with other information collected during our commercial and support relationship with you. We collect your contact information, selling and shipping address, VAT number (if necessary), e-mail and phone number. Additionally, we collect personal information from you in the following ways:

  • Through online forms, loyalty and rewards programs (when these there are), and other online services we offer (some of which may be managed by third parties on our behalf, such as share on social network button);
  • While providing customer support, consultation, live chat, or other interaction;
  • Through means such as communications protocols, e-mail communications and cookies;
  • Through your use of social media or other public data sources, in case of marketing campaigns;
  • When information is provided to us from third parties to initiate transactions on your behalf (for example "Paypal Check out").

When you use our website we also collect personal information about the domain and host from which you access the Internet, your computer’s IP address, information about your device (such as device type, browser and operating system), the date and time you access our website. About this subject, we collect personal information on your online activity as described in the web site page titled “Cookie Policy” and shown here:

To conduct a purchasing of products or services on our website, you have to provide certain information required by us to execute the transaction and to enable us to comply with our legal obligations associated with providing our services and products. Failure to provide some of your personal information may affect our ability to provide our services to you. We will inform you when information is required in order to conduct a purchasing or to use some features of our website.

Information you provide to us about other people

We collect personal information about other people in the following ways:

  • When you use our "Send to a friend" function;
  • When you require us to ship at third destination addresses;
  • When you purchase gift vouchers.

In these cases, you declare under your responsibility that you have consent to provide us this information.

Legal bases and legitimate business purposes for which we use personal information

All personal data provided through this site will be processed in compliance with the principles of lawfulness, correctness and transparency and will be retained for a period of time not exceeding the achievement of the purposes for which they are collected and processed pursuant to art. 5 of EU Regulation 679/16, in order to provide the requested products and services as well as to respond to any requests, communications or warranty services.

We use the information you provide for the following legal bases and legitimate business purposes:

  • Providing our products and services to you: this includes using information necessary performing contracts or for taking steps to enter into a contract with you.
  • Legal and compliance purposes: this includes using your personal information to comply with legal, fiscal and regulatory duties.
  • Legitimate business purposes: we use your personal information to analyze and improve our technical services, the running of our website and your customer experience. This may include using your information to conduct market researches for improving our products. We also use your personal information to provide customer service, to conduct other administrative tasks necessary to provide our services. We may conduct analysis of the information we collect when you use our website, to better understand our customers, including profiling analytics to help us target marketing and tailor our products and services to your needs and requirements. Subject to your choices and based on the contact information you provide, we may send commercial communications or offers by email and social media.

External websites

Skypoint website may be linked to or from third party websites. Skypoint is not responsible for the content or privacy practices employed by websites that are linked to or from our website.

Confidentiality and security

As established by art. 32 of EU Regulation 679/16 Skypoint Srl adopts appropriate preventive safety measures in order to maintain physical, technical, organizational and procedural safeguards. These measures are designed to comply with EU regulations to guard your personal information. We also generally restrict access to personal information to our employees that need to know it.

Disclosure of your information

The data will be processed by data processors pursuant to art. 30 of Legislative Decree 196/03 and art. 29 of EU Regulation 679/16.

If there is a reasonable need to do so for any of the purposes listed above, we may provide your personal information including, but not limited to, your name, e-mail, phone, VAT number and address, to the following types of organizations or parties:

  • Carriers for shipping services;
  • Banks or other payment intermediaries to refund you when necessary.

We may also disclose your personal information, as required or permitted by applicable laws and regulations, to financial authorities, law enforcement bodies, government agencies, to meet compliance and legal obligations or to assert or defend the rights and interests of Skypoint. We may transmit personal information we possess in connection with a sale or transfer of all or part of our business.

No data will be communicated in any other way or disclosed in violation of the law.


Subject to your choices and based on the contact information you provide, we may send you commercial communications about our products and services, which may include offers by email or by other digital channels. You can opt out of receiving marketing communications at any time. Marketing communications we send will generally have opt-out options, and you may also opt out by contacting us as outlined below. Please note that if you choose to withdraw your consent, you may not be able to participate in or benefit from our programs, services and initiatives for which you provided consent.

Retention of personal information

Your personal information will be retained in accordance with statutory periods contained in regulations applicable to e-commerce websites and retail company. Otherwise, we will retain your information only as long as necessary for the specific purposes it was collected, or to resolve any query you may raise. As a general rule, we will typically keep your information for no longer than 10 years after a given transaction, unless we have a legal obligation to keep it for a longer period.

Your rights

You have the following rights (pursuant to arts. 15-22 of EU Regulation 679/16):

  • You have the right to know if we are processing your personal information, and to ask us for a copy of your information free of charge.
  • You have the right to request a structured and machine-readable copy of certain information you have provided to us. We may not provide you the information, or not act upon your request, if the request is manifestly unfounded or excessive.
  • You have the right to stop us sending you marketing communications.
  • You have the right to ask us to correct information about you that is incomplete, inaccurate or out-of-date.
  • You have the right to ask us to erase certain or all information about you, to restrict certain or all uses of your information, and also to object to certain or all uses of it.
  • You also have the right to lodge a complaint with a supervisory authority about our processing of personal information. When we receive a request, we may ask for additional information from you to verify your identity.

To exercise these rights, please contact Skypoint through the following channels:

  • E-mail:
  • Phone: +39-0432-652609
  • Certified e-mail:
  • By using the Contact us section of our website.

We will endeavor to respond to your request within one month but may be entitled to extend this period in certain circumstances. We will comply with your request to the extent required by applicable law.

If you have an inquiry or complaint about how Skypoint has responded to a request you have made, or about how we handle your personal information, we ask that you put your message in writing. We will investigate your complaint and generally respond to you in writing within 30 days of receipt.

You can also contact European Data Protection Supervisor (EDPS) at:

Rue Wiertz / Wiertzstraat 60
B-1047 Bruxelles
Phone: +32 2 283 19 00


Skypoint reserves the right to modify this Privacy Statement. Updated privacy statements will be posted on this Website when amendments occur. If we have contractually committed to notify you of changes to this Privacy Statement, we will do so within a reasonable time of such changes. We urge you to review this Privacy Statement when you visit to obtain the most current statement.